Westnet – WA Teleservices Centre of the Year
Westnet was pleased to be named ‘Teleservices Centre of the Year’ at the 2010 Australian Teleservices Association (ATA) State Awards in Perth last week.
Held at the Burswood Entertainment Complex on Saturday 7th July, more than 250 of the state’s leading contact centre representatives attended the awards ceremony to see Westnet recognised as having the leading customer service contact centre in Western Australia.
The ATA awards are open to all industries, with nominees judged by independent industry experts. Westnet’s customer service contact centre was sized up against a set of strict criteria, assessed in areas such as vision and planning; achievement of objectives; communications strategies; call quality; feedback management; employee satisfaction; and training.
The win means Westnet will now represent WA in the national final, to be held on the Gold Coast in September.
It’s a nice little pat on the back for the many Westnet employees in customer-facing roles, and reward for their hard work and dedication. We know awards like this aren’t everything, but they’re a nice little reminder that we’re ‘doing things right’ as a company and continuing our efforts to provide the very best customer service.
Posted by josh.nicholson
July 9th, 2010 at 1:21 pm
Congratulations to Westnet on Teleservice of the year award and all their staff.
i am very certain that westnet would pass with flying colors through the strict criteria It certainly is a well deserved pat on the back and i am sure many Westnet members will agree.
I for sure are a very happy customer and i tell all my friends why they should switch.
Keep up the great work Westnet cheers Monica
July 9th, 2010 at 5:28 pm
Hi Josh
Well done to all the staff and management at Westnet.
Having worked in customer service for many years I know only too well
how challenging it can be at times. As you say “it’s service that’s sets up apart.” I (and I am sure I speak for all Westnet customers) would like to extend my heartiest congratulations to a job well done and very well deserved.
Your employees can feel very proud of their achievement and hold their heads up high at such well deserved recognition.As a customer I certainly appreciate the service excellence.
July 9th, 2010 at 7:34 pm
Well done! And well-earnt too, you people have been the absolute best imaginable for all the years I have been with you. I can not imagine why I would ever consider going to a different company.
Maureen
July 10th, 2010 at 5:47 am
this comes as expected. after all westnet is the best there is. im not about to consider changing. good on ya westnet