After a long spell of mild Summer-esque weather, the West has finally begun to experience some woolly-winter weather and to be honest, it’s quite a relief!

The onset of wind and rain came at the same time as a number of Westnet staff members jumped the Pacific to visit the shores of the US of A (purely a coincidence, we assure you). Upon return, there was an overwhelming consensus that while Americans may be renowned for many things, a reputation for super service isn’t one of them.

But it should be.

From the assistants at LAX to the ushers at Madison Square or Yankee Stadium…in fact , even the NYPD’s tagline on the side of their patrol cars is Courtesy, Professionalism, Respect. Sure, it makes sense for waitstaff to deliver great service (they need to in order to ensure a good tip), but what about all those who aren’t driven by the prospect of a dollar? It is truly a beautiful thing and Americans should be very proud.

When you work for an award-winning customer service company, it’s easy to assume great service is everywhere because you are surrounded by it every day. So it’s not until a visit overseas you realise how bad the general customer service is in Australia. When was the last time you went through a checkout and were told by the staff it was their pleasure to serve you and to please have a wonderful day? How often do you go through a drive-through and hear a clear, polite, helpful and articulate voice through the speakerbox?

We’d love to hear about some of your customer service experiences, both good and bad. Just use the comment field under this article and let us know.

In this edition of the Westnet newsletter we’ve got heaps to give away – including the opportunity to WIN a $5,000 Bankwest account and tickets to see Transformers 2.

Remember, if you have any comments or recommendations for the Westnet Newsletter please email us at newsletter@westnet.com.au. We trust you will enjoy our June edition and we wish you the best of luck for our competitions!

We were delighted to announce in April Westnet Mobile Broadband is now setting Australian’s free.

Right now, we’d like to ensure you are amongst the first to know we have extended our ‘‘Plump up your Package’ offer until the end of June 2009!

Call us now on 13 19 60 and find out if Mobile Broadband is available in your area from $19.95 per month!

FREE Mobile Broadband Modem!

Set yourself free with Westnet Mobile Broadband for 24 months and we’ll give you a FREE modem (worth $199). This modem is capable of speeds up to 7.2mbps with the average expected speed to be between 500kbps and 1.5Mbps.

Plump up your Package with up to 2GB FREE!

For a limited time only, you can ‘Plump up your Package’ – choose an eligible Post-Paid plan to get up to an extra 2GB of data allowance during your first full month.

Sign up before 30 June 2009* to take advantage of this offer and ask our friendly staff whether you will receive 1GB or 2GB for FREE on the plan you choose.

If you have already contacted us and found that our Mobile Broadband service does not yet cover your area, please check back with us soon – availability is constantly improving with upgrades to the network and changes in the way people use the service. In the last two weeks an extra 1.7 million people have been added to the serviceable population in Australia.

We look forward to helping get you connected!

Terms and Conditions
*Offer valid for Post-Paid Mobile Broadband member sign ups only until 31 May 2009. Additional Data Allowance quotas will vary depending on the type of plan chosen and whether Mobile Broadband is combined with a Westnet Phone, DSL, Unlimited Dialup or Satellite service. Additional Data Allowance will be applied to the account from the first day of the first full month after activation. ¹ When combined with a Phone, DSL, Unlimited Dialup or Satellite service. ² Westnet charges 10c per MB for usage over and above your monthly data allowance. You’ll receive a handy warning when you are about to use up all your monthly allowance (in case you’ve forgotten!). Usage is counted from the first day of the calendar month, expiring on the last day of the calendar month.

Quite possibly the most popular promotion Westnet has ever had, we’re not surprised the opportunity to WIN a $5,000 Bankwest Account is getting many Westnet members excited.

Imagine having an award-winning customer service company delivering premium internet AND a brand new bank account full with $5,000 with your name on it…

Good things like this don’t just happen in the movies.

All you have to do is kick off with any one of these residential services:
•    Broadband1
•    Broadband2+
•    Mobile Broadband
•    Satellite Broadband
•    Dialup
•    Phone
•    Email Protection

Then visit here to enter your details in the draw to win! Please note: you must have signed up for a new product in order for this process to complete.

Think of all the stuff you could do with $5k…

Now stop day dreaming and make it happen!

We’re proud to live stream concerts from the acclaimed West Australian Symphony Orchestra through the Westnet Freezone. Three exhilarating concerts will be broadcast live and on demand throughout 2009!

You can view the most recent performance we’ve recorded, Paul Daniel Conducting Beethoven with the West Australian Symphony Orchestra (WASO) — on demand, at your convenience right here. As an extra benefit to Westnet members, this classical entertainment is unmetered and free!

WASO is Western Australia’s largest and busiest performing arts company. It plays a central role in the heart of musical life in Western Australia, performing over 130 concerts each year with some of the world’s most illustrious conductors and soloists to audiences in excess of 180,000. For more information on WASO concerts visit www.waso.com.au.

Run your own business? Does the idea of all these features for your phone leave you thirsty?

•    Low line rental
•    100 free local calls per line per month
•    No flagfall fee
•    Low national and international rates

SIP Trunking!

Westnet is thrilled to add SIP Trunking to our Business Product suite, thanks to our relationship with iiNet.

SIP Trunking is a business-grade voice solution which lets you choose the best balance of concurrently available lines, behind which regular telephone numbers are allocated to make or receive calls.

Most businesses only need noncurrent call capacity for 1/3 of their employees – with SIP Trunking you won’t have to pay ongoing fees for unused lines.

Want to know more?

Visit here or call Westnet Business Solutions on 13 24 49.

The special offers don’t stop once you become a Westnet member; in fact, they come through thick and fast! For updates and full details on great pressies like unmetered content through Westnet Freezone and RSVP, simply hit up this page!

Westnet and Paramount Pictures are giving members the chance to win one of 10 in-season double passes to see Transformers Revenge of the Fallen, the eagerly anticipated blockbuster sequel to the original film of 2007, only in cinemas June 24.

The battle for Earth has ended, but the battle for the universe has just begun. After returning to Cybertron, Starscream assumes command of the Decepticons and has returned to Earth with force. The Autobots (believing that peace was possible) find out Megatron’s body has been stolen from the US Military and he has been revived…Megatron is angry and seeking revenge. He teams up with Decepticon reinforcements and the Autobots, with reinforcements of their own, may have to deal with more than meets the eye.

For your chance to win one of 10 in-season double passes to Transformers Revenge of the Fallen, simply make sure you click the Enter button in the Westnet Newsletter in your inbox, or via MyWestnet. Entries are limited to one per Westnet username. The competition closes at 12.01am (WST) on Monday 29 June 2009.

Westnet and EMI are giving members the chance to win one of 10 The Chill Packs, featuring Classical Chillout 2009 and Coastal Chill The Collection.

A revised version of the Classical Chillout album which was a phenomenal success when launched in 2001, Classical Chillout 2009 contains a selection of favourites over two CDs ideal for relaxing and soothing away the stresses of the times.

Many of you will be familiar with some features as they were heard on movies like American Beauty, Platoon, The Piano and Schindler’s List.

This fantastic pack also contains the latest in the Coastal Chill series, The Collection, – a tidy package of surfing tunes featuring Sia, Angus and Julia Stone, The Waifs, The John Butler Trio, Bob Evans and Augie March.

For your chance to win one of 10 The Chill Packs, simply make sure you click the Enter button in the Westnet Newsletter in your inbox, or via MyWestnet. Entries are limited to one per Westnet username. The competition closes at 12.01am (WST) on Monday 29 June 2009.